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applicants
SALES QUALITY ASSURANCE & COMMUNICATION SPECIALIST
at Xlibris Philippines, Inc. in Central Visayas
SALES QUALITY ASSURANCE & COMMUNICATION SPECIALIST
Working together with Sales Department and Training Program managers and trainers, Sales Quality and Communications Specialist aims to achieve the following goals:
• Establish quality monitoring and quality assurance processes within the sales department.
• Define sales call and sales email anatomy
• Standardize key stages of email, call flow and selling process
• Standardize key items of sales close
• Standardize process of transferring sale to Finance Department (Payment Central)
• Design and implement a QA assessment and grading scale for sales consultants
• Design, implement, and continuously improve on a QA process flow that will ensure compliance and improve quality of communication and correspondence
• Ensure improvement in sales skills of consultants by meeting and exceeding all compliance metrics
• Continually coach sales staff on general communication strategies, skills, ethics, values, attitude, and other cornerstones of superior customer service
Qualifications:
• Connected with Xlibris for at least a year
• Working experience in quality assurance / communications coach for a contact center
• Excellent oral and written communication skills
• A positive attitude, can self-manage and self-motivate, driven and enthusiastic, reliable
• Strong leadership and mentoring skills
Working together with Sales Department and Training Program managers and trainers, Sales Quality and Communications Specialist aims to achieve the following goals:
• Establish quality monitoring and quality assurance processes within the sales department.
• Define sales call and sales email anatomy
• Standardize key stages of email, call flow and selling process
• Standardize key items of sales close
• Standardize process of transferring sale to Finance Department (Payment Central)
• Design and implement a QA assessment and grading scale for sales consultants
• Design, implement, and continuously improve on a QA process flow that will ensure compliance and improve quality of communication and correspondence
• Ensure improvement in sales skills of consultants by meeting and exceeding all compliance metrics
• Continually coach sales staff on general communication strategies, skills, ethics, values, attitude, and other cornerstones of superior customer service
Qualifications:
• Connected with Xlibris for at least a year
• Working experience in quality assurance / communications coach for a contact center
• Excellent oral and written communication skills
• A positive attitude, can self-manage and self-motivate, driven and enthusiastic, reliable
• Strong leadership and mentoring skills
Published at 03-02-2010
Viewed: 62 times
Viewed: 62 times